Once a Jetty Deposit is purchased and you have moved into your property, your bond is designed to remain in place for as long as you live at the property. Additionally, because Jetty Deposit is a binding 3-way agreement, we cannot close out any Jetty Deposit account without approval from your property (if you never moved in) or a completed cancellation form (if you moved in and need to end monthly payments). Based on your scenario, you can find the best way to end your coverage below:
If you are moving out of your property and selected the monthly option, please use this link to submit us your cancellation request. You will need to provide us with the last day of coverage (the last day you have access to the unit) and check all 3 boxes in order for the form to submit. Please note that if your property confirms the date you entered is inaccurate, Jetty reserves the right to correct the cancellation date and recover any additional premium owed.
If you never signed a lease or never moved in, Jetty will need confirmation from your property that this is true in order to close out your account and refund of your payment. To initiate this process, you can send us an email here and we can help get your account closed out.
If you paid a one-time fee and are moving out, no action needs to be taken to close out your Jetty Deposit, as the premium paid to Jetty is non-refundable at move out.
If you would like to cancel for any other reason or have any other questions regarding how to close out your Jetty Deposit, send us an email here and we would be happy to assist!